Tikal Ayurveda LLC
Last updated · 23 June 2025
1. Acceptance of These Terms
By accessing tikalayurveda.com (the “Site”) or purchasing any products or services (collectively, the “Services”) from Tikal Ayurveda LLC (“Company,” “we,” “us”), you (“you,” “Customer,” or “user”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account or place an order. We do not knowingly sell to children.
3. Product Information & Medical Disclaimer
- All products are formulated according to traditional Ayurvedic principles and manufactured in a GMP-certified facility.
- Statements on this Site have not been evaluated by the U.S. Food & Drug Administration (FDA). Products are not intended to diagnose, treat, cure, or prevent any disease.
- Always consult a qualified healthcare professional before using any herbal supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
- Product images and descriptions are for illustrative purposes; actual packaging may vary slightly.
4. Ordering & Payment
- Payment Methods We accept Credit/Debit Cards, UPI/Wallets, NetBanking, and Cash on Delivery (COD) within India for orders ₹ 299 – ₹ 12 000. COD attracts a ₹ 50 service fee.
- Order Acceptance Your receipt of an order confirmation email/SMS does not guarantee acceptance; we reserve the right to cancel or limit quantities for any reason (e.g., suspected fraud, limited inventory).
- Price Accuracy Prices are in the currency shown at checkout. Obvious pricing errors may be corrected and the order canceled with refund.
- Taxes & Duties All applicable sales taxes are shown at checkout. International customers are responsible for customs duties, import taxes, and clearance fees.
5. Shipping & Delivery
- Estimated delivery timelines are displayed at checkout; delays due to force majeure or carrier issues are outside our control.
- COD deliveries require: (a) a valid mobile number, (b) OTP verification, and (c) payment of the exact amount in cash. Couriers do not carry change.
- Risk of loss passes to you upon delivery confirmation (signature, OTP match, or carrier scan).
6. Returns, Refunds & Cancellations
- Return Window Unopened products may be returned within 7 days of delivery; quality-related issues (e.g., leakage, contamination) are covered for 30 days.
- Return Process Initiate returns via the self-service portal or email care@tikalayurveda.com. Include order number and photos when requested.
- Refund Method Online-paid orders are refunded to the original payment method. COD refunds are processed via bank transfer or UPI within 5–7 business days after we receive and inspect the return.
- We reserve the right to reject returns of opened, damaged, or partially used items unless the issue is our fault.
7. Promotions & Loyalty Programs
Coupons, gift cards, and loyalty points are subject to separate terms. We may modify or discontinue promotions without prior notice.
8. Intellectual Property
All content on the Site—including logos, graphics, text, software, and product formulations—is our property or licensed to us, protected by copyright, trademark, and other laws. No content may be reproduced without written permission.
9. User Content & Conduct
- You may post reviews, ratings, or comments (“User Content”) provided they are truthful, non-infringing, and not obscene or defamatory.
- By submitting User Content you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it in any media.
- We may remove or moderate User Content at our sole discretion.
10. Limitation of Liability
- To the maximum extent permitted by law, Tikal Ayurveda LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our Site or products.
- Our total liability for any claim relating to an order shall not exceed the amount you paid for that order.
11. Indemnification
You agree to indemnify, defend, and hold harmless Tikal Ayurveda LLC, its officers, and employees from any claim or demand arising out of your breach of these Terms or misuse of the Services.
12. Governing Law & Dispute Resolution
- These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-law principles.
- Informal Resolution Contact support@tikalayurveda.com to resolve disputes informally first.
- Arbitration If unresolved, disputes shall be finally settled by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. You waive the right to a jury trial.
- Class-Action Waiver Disputes must be brought on an individual basis; class actions are not permitted.
13. International Use
We make no representations that the Site or products are appropriate or available in all jurisdictions. Users are responsible for compliance with local laws.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with a new “Last updated” date. Continued use of the Site after changes constitutes acceptance.
15. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
16. Contact Us
Tikal Ayurveda LLC
1463 Chandler Drive, Springfield, MO 65806, USA
Email: support@tikalayurveda.com
Phone/WhatsApp: +1 (888) TIKAL-AYU