Tikal Ayurveda LLC
Last updated: 23 June 2025
1. Introduction
Welcome to Tikal Ayurveda (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit tikalayurveda.com (the “Site”) or purchase our Ayurvedic products (the “Services”), including via Cash on Delivery (COD).
2. Information We Collect
| Category | Examples | Legal Basis (GDPR) |
|---|---|---|
| Identity Data | Name, username, password, date of birth | Contract; Legitimate Interest |
| Contact Data | Billing & shipping address, email, phone, messaging-app handle | Contract |
| Transaction Data | Products purchased, order numbers, returns, wish-list items | Contract |
| Payment Data | Card tokens (processed by PCI-DSS compliant gateway), UPI / wallet IDs, COD verification OTP, proof-of-delivery photo/signature, cash-receipt number | Contract |
| Technical/Data Usage | IP address, browser type, device IDs, time zone, page interactions, cookies | Legitimate Interest; Consent (cookies) |
| Health & Wellness Preferences (optional) | Dosha, allergies, ingredient sensitivities (shared for personalised recommendations) | Explicit Consent |
| Marketing Data | Email preferences, survey responses, contest entries, social-media handle | Consent |
Children: We do not knowingly collect data from children under 13. Contact us if you believe a child has provided data.
3. How We Use Your Information
We use your information to:
- Process orders & deliver products (including COD cash collection)
- Provide customer support & Ayurvedic consultations
- Personalise product recommendations (e.g., dosha-specific bundles)
- Improve the Site, analytics, and inventory forecasting
- Send marketing communications (only with opt-in; you can unsubscribe anytime)
- Detect fraud & enhance security (e.g., COD abuse prevention)
- Comply with legal obligations (tax, accounting, product recalls)
4. Cookies & Similar Technologies
We use first- and third-party cookies, pixels, and local storage to remember preferences, keep you logged-in, measure campaign performance, and retarget ads. Manage cookies via your browser or our on-site banner.
5. Sharing & Disclosure
| Recipient | Purpose |
|---|---|
| Payment processors (e.g., Stripe, Razorpay) | Secure online payments |
| Cash-collection couriers (e.g., Delhivery, Bluedart) | Collect and remit COD payments; verify delivery OTP |
| Logistics partners (e.g., UPS, DHL) | Pick, pack, ship orders |
| Email/SMS platforms (e.g., Mailchimp, Twilio) | Newsletters, order updates |
| Analytics & advertising partners (e.g., Google Analytics, Meta) | Site metrics, personalised ads |
| Regulators & law enforcement | Compliance with laws, fraud investigation |
| Business transferees | In the event of merger, acquisition, or asset sale |
We never sell your personal information for money. Under the CPRA you may opt-out of “sharing” for targeted advertising via the “Do Not Sell or Share My Info” link in the footer.
6. International Transfers
If you are located outside the U.S., your data may be processed in the United States and other countries where our vendors operate. We rely on Standard Contractual Clauses or equivalent safeguards for GDPR-covered transfers.
7. Data Retention
- Order & tax records: 7 years (or longer if required by applicable law)
- Marketing consents: until you withdraw consent
- COD proof-of-delivery data: 180 days (unless needed for disputes)
- Anonymised aggregate data: retained indefinitely
8. Your Privacy Rights
| Region | Your Rights |
|---|---|
| EU/UK (GDPR) | Access, rectification, erasure, restriction, portability, objection, lodge complaint |
| California (CCPA/CPRA) | Know, delete, correct, opt-out of sale/share, limit use of sensitive info, non-discrimination |
| Other regions | We honour similar rights where required by local law |
Submit requests via privacy@tikalayurveda.com or call +1 (888) TIKAL-AYU. We verify identity and respond within 30 days (45 days for CCPA).
9. Security
We employ SSL/TLS encryption, PCI-DSS payment processors, least-privilege access controls, and routine security audits. No Internet transmission is 100 % secure; we cannot guarantee absolute security.
10. Health Information & FDA Disclaimer
Data you share about your health, dosha, or wellness goals is used solely to suggest suitable products or lifestyle tips. It is not medical advice. Consult a qualified healthcare professional before using any supplement. Statements on this Site have not been evaluated by the U.S. Food & Drug Administration (FDA); products are not intended to diagnose, treat, cure, or prevent any disease.
11. Links to Third-Party Sites
Our Site may contain links to external websites. We are not responsible for their privacy practices; review those sites’ policies separately.
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with a new “Last updated” date, and we may notify you via email or site banner.
13. Contact Us
Privacy Officer
Tikal Ayurveda LLC
1463 Chandler Drive, Springfield, MO 65806, USA
Email: privacy@tikalayurveda.com
Phone/WhatsApp: +1 (888) TIKAL-AYU